FAQ

FAQ

Can I enrol after a quarter has started?

When is the best time to start swimming lessons?

Do you operate year round?

Do you close for bad weather?

Do you offer catch up (make up) lessons?

What do I need to bring to swimming lessons?

What if my child is in the wrong level?

Why does it seem that my child is not progressing?

Why are parents encouraged to watch poolside? Can’t I drop my child off and return after their class has finished?

What can I do to assist my child’s swimming progress?

Can my child have the same teacher next time?

How do I know my child is a “strong swimmer”?

What is your cancellation policy?

Can I enrol after a quarter has started?


There is no need to wait for the commencement of a new quarter block before starting swim lessons with Hampton Swim School. Our Teaching Team are trained in dealing with a wide variety of situations, including incorporating new swimmers in their classes at any stage throughout the quarter. We are only too happy to accommodate you when you are ready to join in lessons! Our friendly Sales team is waiting to hear from you via email to sales@hamptonswimschool.com.au
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When is the best time to start swimming lessons?


There is no better time to start swimming than the present time! At Hampton Swim School, we have a variety of levels to specifically cater for your child’s needs, as well as a great range of scheduling options to suit your busy family life. Swimming provides a myriad of wonderful health and wellbeing benefits, as well as the all important safety aspect of what we are teaching. Hampton Swim School commences lessons from birth, with our unique BabyBegins classes. Read more about the importance of commencing lessons here
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Do you operate year round?


Hampton Swim School understands and stresses to parents the importance of continual commitment to learning life-long skills such as swimming. That is why we encourage year round participation throughout all of our Baby Steps, Learn to Swim & Squad lessons. Why is it so important to keep up lessons year round? Read about how the continuity of lessons plays a crucial role in your child’s learning and development, as well as building the layers of protection in and around water.
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Do you close for bad weather?


Hampton Swim School acknowledges that water and electricity do not mix! With this in mind, the only thing that stops Hampton Swim School from running classes is an electrical storm/lightning. Our whole team are informed on the logistics and proceedings of when an electrical storm is approaching, and will take steps to ensure the safety of all participants in our classes. Please do not assume that because it’s raining that your class is cancelled – don’t hesitate to contact the Support Team on support@hamptonswimschool.com.au to confirm lesson operation.
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Do you offer catch up lessons?


Absolutely! Hampton Swim School understands that families get sick, go on holidays and have social events to attend. That is why we offer the flexibility of 2 courtesy catch up lesson per child per quarter for whatever reason. To qualify for your courtesy catch up lessons,  simply download our App http://www.hamptonswimschool.com.au/news-and-events and notify us of your absences prior to missing your scheduled lesson, and at the same time you can nominate an alternate day and time for your catch up class. We will then be in touch to confirm your catch up booking.  If we do not have a cancellation notice received in our system, we cannot honour your catch up lesson. Catch up lessons can be booked one (1) week in advance, and can be used within the quarter you missed your scheduled lesson. Catch up lessons cannot be rescheduled if missed, and cannot be rolled over or used for  credit in future quarters. For those swimmers that may miss a number of lessons due to recurring illness, broken bones or are away from an extended holiday, we offer alternative solutions– just speak to our friendly Support team for options support@hamptonswimschool.com.au
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What do I need to bring to swimming lessons?


All your class equipment is supplied by Hampton Swim School. For personal use, you will need your swimmers, towel, goggles, swim cap, change of clothes, snack/drink for after the lesson (it’s tiresome work!) and for all participants in our Baby Steps program, a swim nappy is compulsory for all levels, even those who are toilet trained. It is also recommended that Baby Steps swimmers also wear another layer over their nappy (i.e. swimmers, swim shirt or Baby Warma). Remember to arrive with plenty of time to settle in prior to your lessons, so you and your child are prepared at a relaxed pace for lessons.
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What if my child is in the wrong level?


If your child is incorrectly placed into the wrong level, our dedicated and qualified team of Service Coordinators shall be in touch to advise of a more appropriate class for your child. If you have any concerns regarding your child’s lessons, please do not hesitate to approach our Service Team, or contact us in the office in person, on  email to service@hamptonswimschool.com.au
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Why does it seem that my child is not progressing?


The best person to talk to about your child’s progress is our Service Coordinators, who are responsible for the implementation of our program, the support to our team of in water teaching team members and for assessing and progressing children within our program. The Service Coordinators are always available to answer any of your concerns, give feedback in relation to your child’s progress and provide tips to enhance your child’s aquatic learning, whether you approach them on pool deck or via email on service@hamptonswimschool.com.au
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Why are parents encouraged to watch poolside? Can’t I drop my child off and return after their class has finished?


Many children participate in lessons without their parents accompanying them in the water. During class, parents of swimmers must remain within sight of their child (but from the appropriate viewing area) as a safety precaution. Parents are solely responsible for any accompanying siblings or youngsters that are not in the pool. In situations where you are in the pool with a child, and you have another child on deck requiring supervision, consider asking another parent to watch your child, leave your child with a relative or friend (at their premises or along to ours), or consider an alternate day/time where you are free to attend lessons without the accompanying child. Supervision in and around any body of water is vital to your child’s safety. Please note, there is no Lifeguard on duty, and our Hampton Swim School team are super busy attending to our little and big customers, so cannot provide adequate supervision to all children in and around the pool.
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What can I do to assist my child’s swimming progress?


Whilst in Hampton Swim School classes, parents are encouraged to praise specific efforts that your child has made (from the viewing area or within the class, depending on your level), in order to assist their confidence. After class, be prepared with their towel and lots of smiles for a great swimming effort! If you are encouraging your child to practise at home or whilst in the bath, reinforce skills learnt within the existing lessons you are attending. Simple tasks such as making bath time fun or letting your independent swimmer explore the water are great activities to assist their aquatic development. Please don’t hesitate to ask our Service Coordinators for take home tips that may assist your child’s swimming progress. Remember to always supervise and be within arms’ reach for assistance.
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Can my child have the same teacher next time?


At Hampton Swim School, we believe consistency plays a vital part in your child’s swimming progress. For this reason, we ask our teaching team members for ongoing commitment to the same day/times from quarter to quarter. Of course we also acknowledge that their circumstances change; that is why all of our teaching team members and coaches are fully qualified Swim Australia or Austswim accredited, as well as being provided with ongoing in-house and industry training to ensure quality and consistency is maintained throughout our lessons. It means that no matter who your teaching team member is, you are provided with a top notch service and expertise. If you or your child have developed a bond with your current teaching team member, please place your request to continue with that teaching team member to our Support and Service Teams, and we will endeavour to accommodate you.
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How do I know my child is a “strong swimmer”?


Becoming a capable swimmer does not happen overnight – swimming is a long term process that develops with regular, consistent attendance in a year round environment. Children progress at their own pace. A realistic goal for your child is to be able to swim at least 400m continuously, with solid technique. This milestone would indicate that your child would be well prepared for the aquatic environment.
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What is your cancellation policy?


We understand that your lives are constantly changing, and that is why Hampton Swim School offers the flexibility of a cancellation policy. At anytime, with 2 lessons notice, you are free to take a break or finish up your swimming lessons. A Stop Lessons Form is required to formalise the cancellation/break of your lessons including finalisation of your account which is available via our App http://www.hamptonswimschool.com.au/news-and-events

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