Frequently Ask Questions 🤔

Visit our free-trial page and follow the prompts. If you’re unsure which level to choose, our team can help.

Head to our online enrolment form here. Or you’re welcome to phone our Enrolments Team on (07) 3399 2004 or email enrol@hamptonswimschool.com.au to discuss available classes. New swimmers are welcome to try a class before ongoing enrolment.

Every swimmer develops at their own pace. Explore our swimming levels guide, or contact our team for help choosing the right starting point.

Absolutely! We welcome beginners and help them build confidence in the water at their own pace. We’ll recommend a level based on age, experience and ability.

Yes, you can enquire throughout the year. Availability depends on your preferred location, level and lesson time. Start with our free-trial page.

We teach at St Oliver Plunkett Catholic Primary School, 51 Stanton Street, Cannon Hill, and Morningside State School, 67 Pashen Street, Morningside.

Please bring swimwear and a towel. For any age-specific swim nappy or equipment requirements, check with our team before your first lesson: contact our team.

Our learning pathway includes BabySteps, SwimSteps, StrokeSteps and Team Accelerate, with Starfish for our youngest babies. See our swimming levels guide for the full breakdown.

Our teachers monitor each swimmer’s skills and progress during lessons. You can also follow your child’s progress through the iClass app. Our team will guide you when they are ready for the next level.

Yes. Speak to our poolside service team or call (07) 3399 2004. We can review your child’s needs and discuss suitable options, subject to availability.

There is no set timeline. Children progress at different rates depending on their age, experience, confidence and regular practice. Consistent lessons help them build skills over time.

Our teaching program uses four-week learning blocks within a 12-week cycle. Enrolments are ongoing rather than limited to one term.

Our SwimSteps teachers hold a Teacher of Water Safety qualification, and BabySteps teachers hold a Teacher of Infants and Toddlers qualification. Many of our instructors hold both.

Our Starfish program is designed for babies aged 6 weeks to 5 months, with BabySteps supporting the next stages. Check the program information for current age groups.

Yes. Our Starfish program offers free classes for eligible new local families with babies aged 6 weeks to 5 months, living in postcodes 4170, 4171, 4172 or 4173. Contact us to check eligibility and availability.

Yes! We help older beginners find a suitable class based on their swimming experience, confidence and current skills.

Yes. StrokeSteps focuses on developing stroke skills, and Team Accelerate offers squad training for swimmers who meet the relevant entry requirements.

Yes. Contact our team to discuss the most suitable options for your teenager’s goals and current ability.

Yes. We offer adult swimming options for those learning, building water confidence or improving technique. Please enquire about current availability.

Yes, private and semi-private lesson options are available. Contact our team about suitability, pricing and current spaces.

You can use the Customer Portal or iClass Pro app to manage your enrolment, notify absences and book make-up lessons. See the iClass How To Guides or ask our team at the pool for help.

You can request a class change through the iClass app. Changes depend on available places in a suitable class.

Log into iClass Pro app (handy tips and links here), go to your child’s classes and submit the absence before the scheduled lesson begins.

Yes. Your regular payment secures your swimmer’s ongoing place. If you notify us before the lesson, an eligible paid absence can generate a make-up token.

Use the iClass Pro app (handy tips and link here). Make-up tokens are valid for three months, can be booked up to eight days in advance and are subject to class availability and a suitable swimming level.

No. Make-up lessons are available to actively enrolled customers only, even if a token has not yet expired.

No. Make-up tokens cannot be transferred to another swimmer, exchanged for credits or refunds, or reissued if a make-up lesson is missed.

For an eligible planned absence of two or more consecutive lessons, you can request a 50% hold. Email support@hamptonswimschool.com.au in advance with your dates. The adjustment is applied to a subsequent invoice; make-up tokens are not issued for lessons covered by the hold.

Yes. Our regular lessons continue during school holidays, except for public holidays and our Christmas closure period (usually around two weeks).

No. Our venues are closed on public holidays, and those lessons are not charged. Your invoice is adjusted automatically.

We invoice by complete Monday-to-Sunday billing weeks, rather than calendar months. A billing period may contain three, four or five weeks, and public holidays are deducted. The billing-period dates appear at the bottom of your invoice.

Your proforma invoice is emailed on the 25th of each month. Direct debit is generally processed on the 28th (or the nearest business processing date) for the next billing period.

Prices reflect lesson type and swimmer-to-teacher ratios. Current supplied rates are: BabySteps $27.50; SwimSteps (1:4) $29.50; StrokeSteps (1:5 Stingray/Marlin or 1:6 Dolphin/Hammerhead) $27.50; Team Accelerate Red/White one lesson weekly $24.00; Team Accelerate two or more weekly sessions, including Silver and Black, $38.50 per week; 15-minute private $46.00; 30-minute semi-private $46.00 per child (two children required); and 30-minute private $92.00. Private lessons do not include make-ups. Please confirm current pricing with our team before booking.

Our classes operate on continuous enrolment. Your swimmer keeps their regular place and teacher while the class continues and remains suitable. Lessons are billed in advance rather than paid for individually.

We use an external payment provider to manage recurring payments securely and efficiently. You will be asked to set up your payment details when enrolling. Please contact our accounts team if you need help.

Please keep your card or bank details up to date and ensure sufficient funds are available. A declined payment currently incurs a $5.50 dishonour fee, according to the supplied invoicing policy.

A 25% discount applies to a third or subsequent child (on the lower-priced enrolment). For non-squad swimmers, a second weekly lesson is discounted by 50%. Team Accelerate Red/White is $24.00 for one weekly lesson or $38.50 per week for two or more; Silver/Black is $38.50 per week for their applicable multiple-session program. Seasonal promotions, when available, are advertised separately.

Some billing periods include three, four or five full Monday-to-Sunday weeks. Check the dates at the bottom of your invoice against a calendar. Public holidays are not charged.

Yes. Hampton operates year-round, continuous enrolment. Your regular class place continues unless you request a change or cancellation, or the class is no longer operating or suitable for your swimmer.

Submit your drop or cancellation request via your iClass app by the 25th of the month for it to take effect at the end of the current billing period. Your final lesson date will match the period shown on your latest invoice.

We generally do not offer refunds for unused lessons. Credits may be considered at our discretion for serious illness, hospitalisation, broken limbs or other major incidents requiring at least three consecutive weeks away. Requests must be made in writing to support@hamptonswimschool.com.au within the month of the missed lessons. Approved credits are valid for six months.

For planned absences of two or more consecutive lessons, you may be eligible for a 50% hold. Email support@hamptonswimschool.com.au in advance to request this option.