Frequently Asked Questions

We're continually updating our FAQs to help you find the information you need. Check back soon for more helpful answers!

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Helpie FAQ

Lessons & Levels

  • We offer a range of programs to support swimmers as they develop. These include BabySteps, SwimSteps, StrokeSteps, and our Team Accelerate pathway. Explore our swimming levels guide to see which program may suit your swimmer.

  • Our teachers monitor your child’s skills and progress throughout their lessons. When they’re ready for the next step, our team can guide you through the appropriate level and available class options. You can also always keep an eye on your child’s progress via the iClass app.

  • If you think your child would benefit from a different level, you can speak with our service team at the pools or give our enrolments team a call (07 3399 2004). We’ll help assess their needs and explore suitable options, subject to availability.

Swim Programs

  • Hampton offers baby swimming programs for little ones from their early months. Our Starfish program is designed for babies aged 6 weeks to 5 months, while BabySteps supports the next stage of their swimming journey. Visit our baby and toddler program information for current age ranges and class options.

  • Yes! Our Starfish classes are free for eligible new local families the opportunity to try a baby swimming class for free. To be eligible, you just need to reside in the postcodes below: 4170, 4171, 4172 or 4173.

  • Absolutely! It’s never too late to build confidence and develop swimming skills. We’ll help identify a suitable starting point based on your child’s experience and abilities.

  • We sure do! Hampton offers further development opportunities, including our Team Accelerate program for swimmers aged 10–12. Suitability depends on a swimmer’s current ability and the program’s entry requirements. We do also have Private Lessons available if you’re interested.

  • Yes, we welcome teens looking to develop their swimming skills, improve technique or build confidence in the water. Contact our team to discuss current program options.

  • Yes! Hampton offers swimming classes for adults. Whether you’re learning to swim, building confidence or looking to improve your technique, contact our team to discuss suitable options and availability.

Getting Started at Hampton

  • We’d love to welcome you to Hampton! Visit our free-trial page to get started. Simply follow the prompts to find a suitable class and submit your details. Our team can help if you’re unsure which level is right for your swimmer.

  • Every swimmer develops at their own pace. Our levels are designed to help swimmers build skills and confidence step by step. Take a look at our swimming levels guide to learn more. If you’re still unsure, contact our team for guidance.

  • Absolutely! We welcome beginners and help them become comfortable in the water at their own pace. We’ll guide you towards a suitable starting level based on your child’s age, experience and confidence.

  • You can enquire about joining throughout the year. Class availability depends on the level, location and preferred lesson time. Visit our free trial page to explore your options.