Frequently Asked Questions
How do I enrol in a class?
New customers can contact our Enrolments Team by calling (07) 3399 2004 – press Option 1, then Option 1 again.
Alternatively, email enrol@hamptonswimschool.com.au to discuss available class options.
We welcome new students to trial a class before committing to ongoing enrolment.
How do I navigate the Customer Portal or iClass Pro App?
Most account management can be done through our Customer Portal; iClass Pro app.
This includes booking make-ups, updating enrolments, and notifying absences.
Need help? Click here for our portal/app set up guide. **
You can request a class change through the customer portal.
Click here for a step-by-step guide. **
How do I drop a lesson?
Drop requests must be submitted via the customer portal by the 25th of the month to take effect at the end of that billing period.
The drop date will match the final day of the period listed on your latest invoice.
Click here for detailed instructions. **
Absences must be submitted through the portal before the scheduled lesson begins.
For paid lessons, once the attendance is marked by your teacher in our system, a make-up token will be issued.
Click here for instructions on how to navigate this function **
How do I book a make-up lesson?
Make-up tokens:
- Are valid for 3 months from the date of issue
- Can be booked up to 8 days in advance
- Are subject to class availability
Please note: Make-up tokens are a complimentary service and are not redeemable for credit or used in place of regular class payments. Missed make-up lessons do not generate new tokens.
Click here for instructions on how to navigate this function **
What if I need to take a break due to holidays or illness?
If you’re away for 2 or more consecutive weeks, we offer a 50% discount when notified in advance via email.
This secures your place in the class while you’re away, and no make-up tokens are issued for the missed period.
The discount is applied as a credit on your next invoice.
Please email support@hamptonswimschool.com.au with your dates and reason for the break.
How long do your programs run for?
Our programs are structured in four-week learning blocks within a 12-week cycle.
Enrolments are ongoing and automatically roll over to the next skill level at the end of each cycle.
What qualifications do your teachers hold?
All our instructors are highly qualified:
- SwimSteps teachers hold a Teacher of Water Safety certificate
- BabySteps teachers hold a Teacher of Infants and Toddlers certificate
Many staff are certified in both.
Who can participate in your programs?
We offer classes for all ages and abilities:
- Free baby classes for 0–6 months
- BabySteps for children from 6 months onwards
- Classes all the way up to Black Squad and Adult Learn-to-Swim
How can I contact Hampton Swim School for more information?
The iClass Pro app is your go-to for managing bookings and account info.
For additional assistance, contact our office:
(07) 3399 2004
Office Hours:
- Monday & Friday: 9:30 AM – 2:30 PM
- Tuesday & Thursday: 9:30 AM – 1:30 PM
Email: support@hamptonswimschool.com.au
